FAQ


 All orders are shipped within 3 business days.  UK orders are sent by first class post via Royal Mail so should arrive within 5 days after shipping - try not to jump on the postman daily, have faith, it will arrive!

Small overseas orders are all sent regular airmail via Royal Mail – for most places this service should take 5-10 working days, however sometimes customs steps in to hold up parcels so unfortunately we cannot offer guaranteed delivery dates for overseas. That said, of course we will do our best to get everything to you as quickly as possible.        

If you wish to return or exchange any of the items in your order please email bearfaceprints@outlook.com with your order number to let us know. 

Items need to be returned in their original packaging in a resaleable condition to the above address and please either include a copy of your original dispatch note or ensure that the order number and your email address are included within the packaging so i can process a refund/exchange.

Return postage costs are not refundable unless otherwise agreed and it is the buyers responsibility to ensure that the return arrives - I would recommend using a tracked postal service for peace of mind.

 

Absolutely! Please drop me a line: Bearfaceprints@outlook.com with your requirements and lets connect! Our wholesale products offer personalisation and bespoke cover colours, foiling & personalised internal pages to suit.